Would not use again.
I had a sewer backup in my basement and needed to have a boiler and hot water tanks removed and then put back after the wet wall was replaced. Boise plumbing and drain was one of four heating & cooling companies I asked to bid on the job. They charge $155.00 to provide a bid which is applied to the work if they get the job and I was willing to pay that since the work was not routine and not every heating company does boilers. The Boise plumber who came out to look at the job was very pleasant and seemed to know what he was doing. I asked him to provide a price for removal and replacement of the existing heating and air conditioning system and also wanted him to provide information, recommendations and pricing for a new hot water system and a new boiler (if needed). I made it clear that I would be submitting the information to my insurance company so it needed to be complete. What I got back several days later was an email that had bad grammar, was not in proper bid form and didn't even give any totals, just a ball park estimate between $8,000 and $12,000. It was very unprofessional!! Several days later I called Boise heating and cooling to complain about the unprofessional bid and spoke to Patrick H. He asked me to forward the email to him and he would get back to me perhaps to refund the bid charge. Two weeks later I had not heard anything from him and there was no refund on my credit card. I called again and he said he didn't recall saying he might refund the charge but he would do it. He did follow through this time and a refund of the bid charge was posted to my credit card. I asked him why there was no proper bid submitted and he indicated it was because there were two different Boise plumber departments involved. While I am pleased that they did refund the bid charge, I am still not impressed with their professionalism overall.
in Boise, ID